Mayfield Training - Quality Assurance Policy

Mayfield aims to develop, promote and offer the highest quality personal and interpersonal effectiveness training and development services based on the most up-to-date, proven research. To ensure consistently high standards, Mayfield will:

Identify key components of high quality provision
Determine a range of criteria for measuring quality
Develop specific quality standards in relation to each Mayfield service
Produce a code of practice for Mayfield trainers and consultants
Collect, collate and respond to customer feedback
Seek feedback and guidance from external consultants
Establish clear protocols for when quality falls below agreed standards
Provide accessible procedures for dealing with complaints.

High quality provision

Mayfield believes that the most effective training and development services:

Recognise and cater for participants' unique needs and priorities
Include both up-to-date theoretical perspectives, as well as practical applications
Take place within a conducive environment, catering for the physical comforts of participants
Are evaluated and developed in response to customer needs and participant feedback
Offer value for money
Offer opportunity for practice and evaluation within the workplace.

Criteria

All Mayfield services are regularly assessed against the following criteria:

Effectiveness – how well they meet their specified purpose(s)
Efficiency – how well resources and procedures are managed
Standards – adherence to specified quality standards
Customer satisfaction – how highly they are rated