Counselling skills are often considered inappropriate or irrelevant in the workplace. However, many serious personnel problems could be avoided if they are effectively dealt with early on. Mayfield Counselling Skills Training will enable participants to use basic counselling skills in a wide range of situations, including: giving and receiving feedback; helping colleagues to cope with change; and dealing with poor performance.
Participants will learn:- How to use listening, questioning, summarising and counselling skills to their best advantage.
- Improve staff performance levels
- Implement change more effectively
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