| Increasing numbers of people have to deal with difficult relationships and aggressive behaviour at work. If the issue is left un-addressed, it is likely to cause severe stress, poor performance and declining morale. This Mayfield training will enable participants to deal more professionally, confidently and calmly with difficult encounters at work. It will provide explanations and practice of the essential skills needed to manage potentially dangerous or damaging situations, both safely and professionally. | It will draw upon participants' own experiences to make the learning relevant to their own difficult encounters, and will give them the opportunity to practice a range of skills and techniques needed for defusing potentially explosive situations. It is particularly recommended for anyone who either deals face to face with the public, or anyone who works within a team, in which conflicts are inevitable. |
- Defuse Anger
- Resolve Conflict
- Stop Abuse
- Manage Aggression
- Avoid Violence
- Have better equipped, more confident staff
- Minimise risks to staff and to the organisation
- Improve effectiveness in dealing with difficult and aggressive behaviour - whatever the source.
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