Mayfield Training - Telephone Skills

The telephone is now taking over as the primary form of communication with customers, colleagues and suppliers. Organisations therefore depend upon the ability of its staff to use their telephone skills to develop and maintain key business relationships.

Mayfield Telephone Skills Training will enable participants to learn and practice the skills and techniques to use the telephone effectively, confidently, and professionally to the ultimate benefit of the organisation.

Participants will learn how to:

Create a positive impression
Respond courteously and efficiently to enquirers
Pass on accurate and succinct messages to colleagues
Deal effectively and professionally with complaints
Handle difficult and aggressive callers.

Organisations will:

Improve internal efficiency
Improve customer/supplier relations
Protect front-line staff from potentially distressing incidents.

Training

Telephone Skills

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